Privacy Policy

Last updated: April 6, 2026

1. Introduction

Gawafy (“we,” “us,” or “our”) is operated by Quorax LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at gawafy.com and our mobile application (collectively, the “Platform”).

2. Information We Collect

We may collect the following types of information:

  • Account information: Name, email address, phone number, and profile photo provided through Google or Facebook OAuth sign-in.
  • Verification data (professionals): Government-issued ID, NBI Clearance, Barangay Clearance, and selfie verification photos.
  • Location data: Address information you provide for service delivery and approximate geolocation to match you with nearby professionals.
  • Payment information: Payment method details are processed by PayMongo. We do not store your full card numbers or e-wallet credentials.
  • Usage data: Device information, IP address, browser type, pages visited, and interaction patterns.
  • Communications: Messages exchanged through our in-app chat feature between clients and professionals.

3. How We Use Your Information

  • To create and manage your account.
  • To match clients with verified service professionals.
  • To process payments through our escrow system via PayMongo.
  • To verify the identity and credentials of professionals.
  • To communicate service updates, booking confirmations, and dispute resolutions.
  • To improve our Platform, analyze usage trends, and develop new features.
  • To comply with legal obligations and enforce our Terms of Service.

4. Information Sharing

We do not sell your personal information. We may share data with:

  • Service professionals/clients: Limited profile information necessary for service delivery (name, booking details, address).
  • Payment processors: PayMongo for transaction processing, GCash and Maya for e-wallet payments.
  • Verification services: Government agencies for NBI and identity verification purposes.
  • Legal compliance: When required by Philippine law, court order, or government regulation.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, secure authentication through OAuth providers, and regular security reviews. Payment data is handled by PCI-DSS compliant processors. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Verification documents for professionals are retained for the duration of their active status plus 12 months. You may request deletion of your account and associated data at any time.

7. Your Rights

Under the Philippine Data Privacy Act of 2012 (R.A. 10173), you have the right to:

  • Access your personal data held by us.
  • Correct inaccurate or incomplete data.
  • Request erasure or blocking of your data.
  • Object to certain types of data processing.
  • Lodge a complaint with the National Privacy Commission.

8. Cookies

We use essential cookies for authentication and session management. Analytics cookies may be used to understand usage patterns. You can configure your browser to reject cookies, though this may affect Platform functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Platform and updating the “Last updated” date above.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at hello@gawafy.com.